-B2B bank customers support online and telephone -Banking services sales (cold and warm) for B2B customers -Bank CRM management

• Dealer product technical support: technical issues, service and repair support. • Warranty support • JCB Livelink (satellite telecom system) establishment, development and management, trainings • Product support trainings for aftersales managers and technicians • Current product improvement & development – feedback to JCB UK. • CR – key customers management and feedback to JCB. • JCB aftersales IT systems management & admin • JCB product technical support for Sales of JCB and Dealers

• Working with UST branch offices: orders, logistics, finance & payments control, exworks & retail planning; • Sales - pricing, discounts, leasing support. Meeting key customers. • Support on technical & promotional materials: brochures, product support for salesmen, marketing, advertisement, media publications. • Marketing, competitor analysis, pricing analysis, competitive comparisons and trainings • Product support: machine selection, specifications, ordering & options. • Product improvement & development support to JD • CR – feedback product info back to JD. Pricing and retail reporting to JD

• Product sales training for DLR Sales staff: features and benefits, competitive advantages, technical construction, hands-on, machine operation, staff evaluation, internal JCB CRM. • Dealer product support - technical questions, specs, ordering, special builds, pricing etc. • Competitive analysis, comparisons and competitive advantages, specs, pricing, warranty, sales and service support • JCB UK product support - new product development and launch, regional product feedback to the factory, machine upgrades and mods due to market requirements and competitive offer. • Key customers support and sales. • Marketing support - events, expos, test-drives, product materials, websites, mass-media, translation and proof reading etc. • Product certification

• Dealer Development: candidates for dealership search and selection, business planning, CI & VI (corporate and visual identity), dealer contracts. • Official JCBR Dealers' Sales management - sales yearly forecasts, dispatch & retail planning, finance & payments control, logistics and customs support, weekly reporting, orders follow-up, issues resolving etc. Machines' reallocation between dealers due to demand, payment issues etc. Pricing, discounts. Sales to key customers together with dealers. • Marketing support: Expos; translation & creation of technical & promotional materials, brochures, sales guides, product books for dealers, CI, marketing, advertisement, media publications, proof reading. • Competitive analysis, sales volumes and strategy, comparisons and competitive advantages, specs, pricing, warranty, sales and service support. • Product trainings: budget, arrangements, facility, machines (JCB and competitive), translation for UK trainers, evaluation. • Internal JCB CRM. Results: Stable sales growth year-on-year of 15-20% (except 2009 crisis year); None of the dealers bankrupt during crisis despite huge stocks, miserable sales and inability to pay credits; New dealer candidate found and approved

•Working with official dealers of HMR: Dealer Development, candidates for dealership, dealer agreements, dealer certificates. Sales to the dealers – accepting orders, issuing sales documents, shipment support, Honda global sales&info program HiPack, HMR products database; •Translation & creation of technical & promotional materials: Honda catalogues, Product Concept Guides for dealers, Manuals for customers, Technical support for dealers, Honda CI; •Marketing, market and competitor analysis, Relations with producers, Reporting, Ordering products; •Internal Honda CRM translation, adaptation and launch

Legal/Jurisprudence, Lawyer

Foreign Languages/English&German, Teacher

Центр массажа Александра Бондурянского, Массажист

Suffolk University, Undergraduate

Suffolk University, Undergraduate

Fisher College, Undergraduate

Helsinki University, -

Oxford College of English, -